We only collect the minimum information needed to operate Tawaqo properly and fairly.
Identity Information
Such as your phone number and display name. This is used to verify users and make sure prizes are delivered to the correct person.
Transaction Information
Limited details related to telecom recharges or in-app activities, used only for customer support and issue resolution.
Technical Information
Including device identifiers, IP address, and browser type. This helps protect the platform, ensure fair usage, and prevent fraud or abuse.
2. How We Use and Share Your Data
Your personal data is used only to operate the platform, provide services, prevent fraud, and deliver prizes.
We may share limited data with telecom operators solely to complete mobile recharge or digital service requests.
We do not sell, rent, or share your personal data with advertising or marketing companies.
3. Data Retention
Your data is stored while your account remains active.
If an account is suspended or flagged for fraud or security reasons, certain data may be retained to comply with legal, regulatory, or security requirements.
4. Your Privacy Rights (MENA Region)
We respect applicable data protection laws across the MENA region (including, where applicable, Saudi PDPL and UAE Data Protection Law).
You have the right to: Request access to your personal data, Request corrections or updates, and Request account deletion.
To exercise these rights, please contact our support team through the platform.